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Literature: Can Accreditation Work in Public Health? Lessons from Other Service Industries


This 30-page PDF report, prepared for the Robert Wood Johnson Foundation by Glen P. Mays, reviews the literature on the experiences and outcomes of existing accreditation programs in health and social service industries in order to derive implications about the potential benefits and costs of accreditation for public health agencies. This resource is intended  for those just beginning to think about preparing for accreditation.


Accreditation Preparation Toolkit

Keyword Area:

Accreditation, Performance Indicators, Quality Improvement


Institutional Author:

Glen P. Mays for the Robert Wood Johnson Foundation





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.