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Case Example: Livingston County Health Department


As part of a quality improvement (QI) project, the Livingston County Department of Health (LCDH) used several QI techniques (Force Field Analysis, Gantt Chart, Process Mapping, and Radar Chart) to improve fundamental competencies for all staff. As a result of its QI process, LCDH developed a unified performance appraisal process flow chart and communicated agency position competencies to all staff.

Primary Toolkit:

Accreditation Preparation Toolkit

Keyword Area:

Quality Improvement


Institutional Author:

Livingston County Health Department (NY)





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