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QI Example: Osceola County Health Department


For those ready to apply quality improvement (QI) to agency functions, this resource provides an example of a QI process from beginning to end. This case example show how the Osceola County Health Department (OsCHD) used QI techniques, such as a Fishbone Diagram and Force Field Analysis, to improve workforce competencies by enhancing the Department's program of continuing education for staff. As a result, OsCHD staff increased their public health skills and knowledge.


Quality Improvement Toolkit

Keyword Area:

Quality Improvement


Institutional Author:

Osceola County Health Department





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.