QI Example: Osceola County Health Department

Keywords / Description:

For those ready to apply quality improvement (QI) to agency functions, this resource provides an example of a QI process from beginning to end. This case example show how the Osceola County Health Department (OsCHD) used QI techniques, such as a Fishbone Diagram and Force Field Analysis, to improve workforce competencies by enhancing the Department's program of continuing education for staff. As a result, OsCHD staff increased their public health skills and knowledge.

Toolkit:

Quality Improvement Toolkit

Keyword Area:

Quality Improvement

Jurisdiction:

Institutional Author:

Osceola County Health Department

Submitted:

05/12/2009

Modified:

07/02/2010

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