Case Example: Washington County Department of Public Health and Environment

Keywords / Description:

As part of a quality improvement (QI) project, the Washington County Department of Public Health and Environment addressed program evaluation capacity by using multiple QI tools and techniques (including a Fishbone Diagram, Process Mapping, Radar Chart, Root Cause Analysis, and SWOT Analysis) to solicit and analyze stakeholder feedback in order to evaluate the Department's Alcohol and Tobacco Vendor Compliance program.

Toolkit:

Accreditation Preparation Toolkit

Keyword Area:

Quality Improvement

Jurisdiction:

Institutional Author:

Washington County Department of Public Health and Environment

Submitted:

05/12/2009

Modified:

06/25/2010

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