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Case Example: Washington County Department of Public Health and Environment

Description:

As part of a quality improvement (QI) project, the Washington County Department of Public Health and Environment addressed program evaluation capacity by using multiple QI tools and techniques (including a Fishbone Diagram, Process Mapping, Radar Chart, Root Cause Analysis, and SWOT Analysis) to solicit and analyze stakeholder feedback in order to evaluate the Department's Alcohol and Tobacco Vendor Compliance program.

Toolkit:

Accreditation Preparation Toolkit

Keyword Area:

Quality Improvement

Jurisdiction:

Institutional Author:

Washington County Department of Public Health and Environment

Submitted:

05/12/2009

Modified:

06/25/2010

The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.