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Sustaining Critical Services: Continuity of Operations a Toolkit for Public Health


Developed in 2010 by Public Health-Seattle & King County, this business continuity toolkit is intended for LHDs in suburban or rural settings who are planning to write a continuity of operations plan. This web-based toolkit is designed to help those jurisdictions with a basic understanding of continuity principles. An Internet connection with Internet Explorer , Mozilla Firefox or Google Chrome is needed to view the toolkit.

Severe weather. Power outages. Earthquakes. Disease Outbreaks. Server failures. In the past twelve months, your organization has probably weathered an event like one of these. When emergencies strike, power failures, transportation impacts, employee absenteeism, or facility damage strains your agency's ability to sustain your most critical business functions. How did you fare last time around? Can improvements be made?

Continuity of operations plans are designed to help your health department prepare for and respond to disruptive events. The goal of the Sustaining Critical Services: Continuity of Operations is to help you develop and implement a continuity of operations plan.

This toolkit consists of ten tools with themes like prioritizing essential functions, human capital management, supply chain resiliency, and incident management. Each tool is supplemented with links to helpful resources, blank templates, completed samples, and additional background materials. The ten planning exercises can be completed without these additional resources, but they are provided with the intent of helping agencies save time and serve to further clarify the strategies in this toolkit. Links can also assist planners who wish to delve deeper into continuity of operations planning. By completing the ten tools in this web toolkit, you are greatly improving your department's readiness to activate its continuity of operations plan

Primary Toolkit:

APC Toolkit

Keyword Area:

Advanced Practice Centers, All-Hazards, Natural Disaster


Institutional Author:

Seattle & King County Advanced Practice Center





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.