Login Event Calendar Careers About NACCHO Contact Us Site Map

Return to Toolbox Main.

Creating And Operating A Family Assistance Center: A Toolkit for Public Health


Developed in 2010 by Public Health-Seattle & King County, this toolkit is intended for LHDs and other agencies planning for mass-casualty or mass-fatality incidents. This toolkit is intended to serve a resource to help you develop a plan for family assistance services that can be applied to all hazards. The web-based toolkit is designed to help those jurisdictions with a basic understanding of family assistance principles. An Internet connection with Internet Explorer, Mozilla Firefox or Google Chrome is needed to view the toolkit.

Transportation Accidents. Natural disasters. Terrorism. Pandemics. Our communities are faced with potential threats that could result in multiple casualties or fatalities every day. While the risk of threats may vary depending on the size and location of your city, county, or region, all of our communities face some type of threat that could render many individuals injured or deceased and many family members and friends in need of information and support.

The goal of the Creating and Operating a Family Assistance Center is to help LHDs and other emergency response organizations understand the context and rationale for operating FACs during mass-casualty or mass-fatality incidents as well as identify the principles that should guide the operations of a FAC.

This toolkit provides a framework for you and your team to plan and operate a Family Assistance Center during a mass-casualty or mass-fatality incident. It is intended to serve as a resource to help you develop a plan for family assistance services that can be applied to all hazards. Each tool is supplemented with links to helpful resources , blank templates, completed samples, and additional background materials.

Primary Toolkit:

APC Toolkit

Keyword Area:

Advanced Practice Centers, All-Hazards, Infectious Diseases, Natural Disaster, Surge Capacity, Workforce Competency


Institutional Author:

Seattle & King County Advanced Practice Center





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.