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Administrative Guidelines for Text Messaging Clients and Other Individuals

Description:

Text messaging can be an effective method for contacting individuals that are difficult to reach, and is particularly applicable when an individual is not responding to other methods of communication, such as phone calls and letters.

The Multnomah County Health Department developed these administrative guidelines for text messaging clients and other individuals. The guidelines include a general policy statement about text messaging, a list of procedures for doing so, and examples of text messages to initiate communication with clients and respond to client text messages.

Toolkit:

HIV/STI Toolkit

Keyword Area:

HIV/AIDS, Infectious Diseases, Sexually Transmitted Infections (STI), Social Media

Jurisdiction:

Institutional Author:

Multnomah County Health Department

Submitted:

05/18/2012

Modified:

01/02/2013

The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.