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Tools and Templates: Customer Satisfaction Guide


Domain 9 of the PHAB standards and measures asks health department to document their monitoring of customer satisfaction.

King County Local Government created a guide to customer satisfaction that includes guidelines for all local government agencies, including the local public health department. 

These guidelines are designed to help departments, agencies, and programs focus on customer satisfaction, measure customer satisfaction across programs, use the information gathered to make service delivery improvements, and report to management and the public on progress in better serving—and satisfying— customers.

Primary Toolkit:

Accreditation Preparation Toolkit

Secondary Toolkits:

Quality Improvement Toolkit

Keyword Area:

Accreditation, Evaluation, Quality Improvement


Institutional Author:

King County Government





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.