Speak First: Communicating Effectively in Times of Crisis and Uncertainty (Book)

Speak First: Communicating Effectively in Times of Crisis and Uncertainty is a proven, practical training for building the skills to delivering first messages in the early hours of a crisis. Learn what you need to know, how to sharpen your skills, and how to teach others how to master these best practices. This training was designed for two types of users: (1) Trainers who will be teaching Speak First skills to others; (2) Self-directed individuals and group learners. Those who will benefit from acquiring these skills include anyone who may have to speak to the public during a crisis. This could include public health directors, communication specialists, receptionists, on-scene responders, call center operators, elected officials, and others.

Format: Book