Full-Time Equivalents (FTEs): 884
Population Served: 2.4 million
QI Techniques: Root Cause Analysis, Process Mapping, Pareto Chart
Project Overview: The Miami-Dade County Health Department (MDCHD) is part of Florida’s centralized system and is the only health department serving metro Miami’s large population. MDCHD was a beta test site for the Public Health Accreditation Board’s (PHAB’s) voluntary national accreditation program in 2010. As part of the beta test process, sites completed a QI project to address an area identified through their self-assessment. MDCHD’s goal was to decrease the percentage of clients in the Family Planning clinic with wait times greater than two hours by improving the scheduling process.
Miami-Dade County Health Department QI Project Final Report
Miami-Dade County Health Department Storyboard
Miami-Dade County Health Department Appendices
