Full-Time Equivalents (FTEs): 110
Population Served: 297,000
QI Technique: Fishbone Diagram
Project Overview: The Summit County Combined General Health District (SCCGHD) serves a population of approximately 297,000 in the suburban area around Akron in Northeast Ohio. SCCGHD used quality improvement techniques to improve the accurate transfer of telephone calls from the public, which was a problem that transcended all areas of the agency.
Summit County Combined General Health District Case Example
Summit County Combined General Health District Storyboard
Summit County Combined General Health District Appendices
