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Bethlehem Health Bureau (PA)


Full-Time Equivalents (FTEs): 30

Population Served:
73,000

QI Techniques:
Fishbone Diagram, Process Mapping, Root Cause Analysis

Project Overview:
The Bethlehem Health Bureau (BHB) is located in Bethlehem, PA, and serves a population of approximately 73,000. BHB identified data collection, processing, and maintenance as areas for improvement. The bureau developed and piloted a quality improvement process, and, based on recommendations, implemented a modified process for data collection, processing, and maintenance throughout the bureau. As a result, BHB now has a consistent, accurate process to collect data.

Bethlehem Health Bureau Case Example
Bethlehem Health Bureau Storyboard