Although there is no universal definition for knowledge management, one useful definition is "a conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that strive to improve organizational performance."[1]
The goal of knowledge management is to make an organization's knowledge stores—both explicit (recorded) and tacit (personal know-how)—more accessible and useful.
[1] Carla O'Dell and C. Jackson Grayson Jr.,
If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice(New York: The Free Press, 1998).
Note that the definition says nothing about technology. While knowledge management is often facilitated by information technology, technology by itself is not knowledge management.
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