Satisfaction and public health cost of a statewide influenza nurse triage line in response to H1N1

Back to Toolbox

Author: Spaulding AB, Radi D, Macleod H, Lynfield R, Larson M, Hyduke T,...

0 REVIEWS

AVAILABLE TOOLS AND RESOURCES

http://www.ncbi.nlm.nih.gov/pubmed/23335953#

This page requires a membership login. Log in or create an account by clicking the link below.

MyNACCHO Login

During the 2009 H1N1 pandemic the Minnesota Department of Health (MDH) launched a telephone-based nurse triage line (NTL) called the Minnesota FluLine. The Minnesota FluLine coordinated all major MN healthcare systems with NTLs to form a single toll-free number triage service. Callers were evaluated for symptoms of influenza-like illness (ILI) and were prescribed an antiviral if indicated, using nurse administered protocols. This journal article describes caller outcomes, healthcare-seeking behaviors associated with calling, and caller satisfaction, based on the results of a telephone survey of Minnesota FluLine callers.

Program: Public Health Preparedness

Submitted Date: Sep 04, 2014 | Modified Date: Sep 30, 2025

Primary Toolkit: The Flu on Call Toolkit | Secondary Toolkit: N/A

Jurisdiction:

Institution Type: State,

Keywords: Public Health Preparedness, Influenza, Surge Management

Reviews

RELATED TOOLS & RESOURCES

Tool, The Flu on Call Toolkit

The Flu on Call Infographic

An easy-to-understand info-graphic that walks the reader through the Flu on Call triage process.

Nov 17, 2017

Tool, The Flu on Call Toolkit

The Role of State and Local Public Health in Flu on Call

This two-pager highlights the role of state and local public health in supporting, promoting, and activating Flu on Call™.

Jul 14, 2015

Tool, The Flu on Call Toolkit

Flu on Call: Frequently Asked Questions

This two-pager offers answers to frequently asked questions around Flu on Call™: its background, its use, how it works, and how it can be incorporated into existing preparedness plans.

Oct 06, 2014

Tool, The Flu on Call Toolkit

Broadening access to medical care during a severe...

This paper provides background, overview, and justification for the CDC Nurse Triage Line Project, which was renamed Flu on Call in 2014.

Oct 06, 2014

Tool, The Flu on Call Toolkit

Facilitating access to antiviral medications and...

Antiviral medications can decrease the severity and duration of influenza, but they are most effective if started within 48 hours of the onset of symptoms. In a severe influenza pandemic, normal...

Oct 06, 2014

Tool, The Flu on Call Toolkit

Design and implementation of a statewide influenza nurse...

This paper provides background and outcomes of the Minnesota FluLine, which was stood up to mitigate surge in MN during the 2009-2010 H1N1 pandemic. The success of this project resulted in the idea...

Oct 06, 2014