Answer The Call

CDC Releases Contact Tracing Video: "Answer the Call"

Nov 12, 2020 | Beth Hess

The CDC’s Contact Tracing and Innovation Section within the State, Tribal, Local & Territorial Support Task Force has released a new video titled “Answer the Call” describing the contact tracing process. This video can be found on CDC’s Contact Tracing Resources for Health Departments webpage as well as in the Contact Tracing Communications Toolkit for Health Departments.

This one-minute animated video informs the public about contact tracing and why they should answer and respond to a call from a public health worker. The video:

  • Explains what will happen when a person with COVID-19 receives a call from a public health worker to initiate contact tracing
  • Highlights that a public health worker will check on the person’s health, answer questions, and explain how a public worker will ask about where the person with COVID-19 has been and who they have been around to help identify close contacts
  • Addresses potential concerns that may make some people reluctant to participate in contact tracing, addresses misinformation around contact tracing, and explains that all information provided by the participant during the call is confidential and kept private

This new video is an addition to existing contact tracing communication resources that includes:


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