QI Example: Kaizen Event on Call Center Operations (Bethlehem, PA)

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Author: Bethlehem Health Bureau

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Bethlehem Health Bureau QI Report on Call Center Operations 1...

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This one-page report illustrates how the Bethlehem Health Bureau engaged in a Kaizen event using quality improvement (QI) processes to eliminate waste and improve call center operations. For those ready to apply QI to agency functions, this resource serves as an excellent example of a successful QI project.

Program: Public Health Infrastructure

Submitted Date: Feb 03, 2010 | Modified Date: Sep 30, 2025

Primary Toolkit: Quality Improvement Toolkit | Secondary Toolkit: Quality Improvement Toolkit

Jurisdiction:

Institution Type: LHD - City,

Keywords: Accreditation and Quality Improvement

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