Building Trust Through Education in the HANDS Program

Jul 28, 2025 | Guest Author

During a recent home visit, a HANDS Family Support Worker met with a young couple in Martin County who were caring for their infant daughter. The parents, particularly the father, expressed deep concerns about vaccines. He shared that he had read and heard troubling claims — specifically worries about vaccine ingredients such as mercury and fears that the MMR (measles, mumps, and rubella) vaccine might cause autism. Their anxiety was palpable, and they were hesitant to make any decisions about vaccinating their baby without more information. 
 

Recognizing their apprehension, the HANDS worker took time to truly listen to their concerns and validate their desire to make informed choices for their child’s health. Rather than simply providing information, the visit became an open dialogue. The worker carefully walked the parents through the new vaccine brochure, explaining the purpose of the recommended vaccines and addressing the myths and misinformation surrounding them, including outdated claims about mercury and disproven links to autism. 
 

As the conversation progressed, both parents became increasingly engaged and receptive. The respectful and thorough discussion helped them feel empowered with accurate information. By the end of the visit, they confidently decided to proceed with vaccinating their daughter according to the recommended schedule. 
 

Importantly, the impact of this encounter extended beyond this one decision. The parents shared that they were expecting another child and expressed their commitment to ensuring that their new baby would also receive all recommended vaccinations on schedule. 
 

This story highlights the power of respectful, informed dialogue in addressing vaccine hesitancy and underscores how HANDS home visitors play a vital role in building trust, empowering families, and supporting the health of children in our community. 

Author: Deanna Muncy, Assistant Public Health Director, Martin County Health Department, KY


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About Guest Author

NACCHO periodically invites guest authors to write first-person accounts of their work in public health. To submit your own story for consideration, please visit our form.

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